Customer Reviews
Frequently Asked Questions

Frequently Asked Questions

Answers to the Most Common Car Shipping Questions

frequently asked questions

A Collection of Frequent Customer Questions

When you need to relocate a vehicle, you're most likely going to have a few questions about your shipment. There are many aspects involved in the vehicle shipping process and most new shippers ask similar questions.

Over the past 30 years, we've answered a lot of car shipping questions.

We've put together a collection of the most commonly asked questions to serve as helpful guide for your auto transport. Browse the FAQs below for some good-to-know answers and helpful tips.

Instant Car Shipping Quote

Calculate your car shipping rate in 3 easy steps!

1Origin & Destination
2Vehicle Details
Add another vehicle
3Shipment Details
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Secure car shipping quote

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frequently asked questions

A Collection of Frequent Customer Questions

When you need to relocate a vehicle, you're most likely going to have a few questions about your shipment. There are many aspects involved in the vehicle shipping process and most new shippers ask similar questions.

Over the past 30 years, we've answered a lot of car shipping questions.

We've put together a collection of the most commonly asked questions to serve as helpful guide for your auto transport. Browse the FAQs below for some good-to-know answers and helpful tips.

Pricing

To get a quote for shipping your vehicle, you can either use our instant online car shipping quote calculator above or you can call (888) 422-7584 to receive a quote from one of our car transport pricing specialists. In order for us to calculate your quote we will need to know the location you are shipping from and to, the type of vehicle you would like to ship, and the date your vehicle will be ready.
Pick Up / Delivery

Yes, there must be someone present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle.
Vehicle

You may transport personal belongings in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat (below the window line). Please keep in mind that personal belongings are not covered by insurance if they are reported as damaged or missing.
Service

Door-to-door car transport is the full service delivery of your vehicle directly from the door at the pickup location to the door at the delivery location. Our drivers do their best to get as close as physically and legally possible to the pickup and delivery locations, but in certain instances there may be restrictions preventing them from being able to safely reach your door. Our transporters need ample space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low lining trees or power lines, drivers may ask that you meet them at a location nearby where they can safely load or unload your vehicle, such as a large parking lot or shopping center nearby.
Shipping Glossary

The top to bottom process of shipping a vehicle. This includes the coordination with your carrier, the route selection, the pickup and drop-off locations, scheduling of your shipment and much more.